Frequently Asked Questions

Orders are processed within 3-7 business days, then shipped via USPS or FedEx (US) with an average transit time of 7-15 business days. You'll receive a tracking number as soon as your order ships.

Yes, within 24 hours of placing your order at no penalty. If your order has already shipped, contact our support team and we'll do our best to help.

Reply to your order confirmation email or contact us right away with the correct address. We can update it within 24 hours of the order being placed, before it ships.

Contact us with your order number and a photo of the damaged item, and we'll send a free replacement.

Contact our support team to request a return. Once approved, we'll send you a return address and instructions. Items sent back without an approved return request won't be accepted.

Yes - sale items and gift cards aren't eligible for return.

Once your return is received and inspected, approved refunds are issued automatically to your original payment method. It can take a few extra days for your bank to post it.

mLab VIP is an optional membership that includes a free product each month, free shipping on VIP-shop orders, and exclusive pricing on new launches.

If you don't uncheck the VIP option at checkout, you'll get your first 30 days free, then be billed $31.67/month until you cancel. You can always opt out during checkout instead.

You can cancel anytime before your next billing date from your account, or by contacting our support team - there's a direct "Cancel Subscription" link in the site footer.

No, the monthly VIP fee is non-refundable once charged, so cancel before your next billing date if you don't want to be charged again.

Use the "Track Order" link in the site footer or menu, or the tracking number sent to your email once your order ships.

Our support team is available 24/7 through the "Contact Us" link in the footer or by calling (888) 348-0504 (toll free).

Reach out through our support team any time - we're happy to help with anything not covered above.

No. mLab products are designed to support comfort and mobility, but they aren't intended to diagnose, treat, cure, or prevent any disease. Please consult a doctor for any medical concerns.