RESULTS OR FULL REFUND GUARANTEE WITH EVERY PURCHASE!

šŸŒŠ Products

Do you have instructions / a user manual for the Neck Cloud?

Yes! Click here to open up the user manuel for the Neck Cloud, including explanations, iamges and best ractices!

Will these products actually help me?

All of our producs' results are based on scientific evidence. 

We truly believe we make the best and most effective products in the world and we want to make sure we back that up with a risk-free ironclad 60-day money-back guarantee.

If for whatever reason, you decide you are not satisfied, you can easily and quickly contact our helpful customer support to get an easy refund. 

Buying items online can be a daunting task, so we want you to be aware of the absolute ZERO risks in buying something from us and trying it out. If you don't like it, no hard feelings, we'll make it right.

We have 24/7/365 Online Email Support. Please contact us at hello@massage-lab.com if you need any assistance.

How soon can I see the results?

The majority of customers experience relief instantly with the Neck Cloud. It has been proven that neck traction gives instant pain relief in clode to 90% of the time with most types of major chronic neck pain diseases. This also depends on the severity of the pain. Others began to see a remarkable improvement in their condition after a couple of weeks of use.

How long do I need to use the Neck Cloud?

We recommend starting with 2 five minute sessions a day then building up towards 10-minute sessions per day.

When I first used the device, I felt soreness & stiffness?

You may feel soreness or stiffness after using the device for the first couple times. This is just your body adjusting to the device. After continual use, you will start to experience all the amazing benefits like thousands of our other customers.

Do you have a guarantee?

Yes! We truly believe we make the best Hand Massager in the world and we want to make sure we back that up with a risk-free ironclad 30-day money-back guarantee.


If for whatever reason, you decide you are not satisfied, you can easily and quickly contact our helpful customer support to get an easy refund. 

Buying items online can be a daunting task, so we want you to be aware of the absolute ZERO risks in buying something from us and trying it out. If you don't like it, no hard feelings, we'll make it right.

We have 24/7/365 Online Email Support. Please contact us if you need any assistance.

šŸ“¦ Ordering and delivery

What do I do if I receive a notification saying my package is ā€œDeliveredā€ however I did not receive it?

You can check your mailbox, porch, garage, or any place in your house where the carrier might have placed it safely. You can also check it with others in your house that might have accepted the package. There are some instances that the courier is updating the status to “Delivered” but could still take 24-28 hours before they can deliver it to you. This is because of the surge of packages being handled by the local courier. If 48 hours have passed and you still do not have it, you can contact us or directly get in touch with your local courier.

Why is my tracking number not moving/updating?

Due to the number of packages being handled by our couriers, some of the package statuses are not being updated in real-time. Sometimes, the packages are being delayed because of unforeseen incidents. If you think that the package has been stuck for a period of time, you can contact us and we will be happy to verify the status with our Logistics Team.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within seven to fifteen days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up a bit longer. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. You can track your order here, please allow a few days for the tracking info to be updated.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please check yout spam folder because some email rpviders block automated emails and if you still don't see it get in touch with us at hello@massage-lab.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

I ordered with wrong information or shipping address, can you change it?

In cases like these we can change it most of the time within 24 hours of ordering. If more than 24 hours have passed after ordering the package might have already been sent out. Please contant us with your correct information at hello@massage-lab.com as soo as possible! We'll do our best to send it out corrently.

šŸšš Returns

I forgot to use the discount code, can I cancel the order and place a new one with the code?

If in case you forgot to apply the discount code, you can get in contact with us to manually update the code. Just make sure to provide the code for us to check if you are eligible to use the code. 

Why am I not receiving email updates?

You may not be receiving confirmation emails or updates due to an invalid email when you placed your order. Our emails will also occasionally appear in your junk mail folder, so please check that inbox as well.

Can I cancel my order?

You are entitled to cancel your order within 24 hours after it was placed. You can send an email to us for the cancelation request and kindly inform us on the subject line that it is a cancelation request for it to notify us that it is urgent. Please note that our Customer Service Team is out of the office during the weekend. If in the event the order was fulfilled, you need to return the device to us for a refund.